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Questions regarding installers & packages, conda, or Navigator

For any questions regarding installers and , please refer to Distribution Troubleshooting. For help with conda, please refer to the official conda documentation. For help with Navigator, please refer to our Navigator documentation.

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General questions

Information about which features are available with each plan is available on our pricing page.
If you have an account under your personal email, and your company wants to add you to their organization under your work email, you can keep your personal Anaconda account. However, you should not use the account associated with your personal email for commercial activities.
It can! Ultimately, whether your personal email is added to your company’s organization or not depends on their SSO implementation. If your company has implemented SSO, you’ll need to use your corporate email to sign in. For more information about SSO, see Enterprise Single Sign-on (SSO).

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Organization management

If you’ve sent an invitation to a user, but they have not received an email instructing them to join the organization, it is usually because they are already a member.Go to your https://anaconda.com/app/organizations/<ORG_ID>/users page and search for their email address to see if they are a member. If they are not listed and do not receive the invitation after you resend it, open a support ticket.

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Setting up and managing your Anaconda account

Accounts are verified through a link that is sent to the email address you used to sign up.
If you work for a company with strict firewall protections, your verification email might be delayed. Check your email’s spam folder in case it was delivered there. If you don’t find it in your spam folder, please submit a ticket.
Your verification email link must be used within 24 hours. If not, you must generate a new verification email.
For instructions on how to change the email address associated with your Anaconda.com account, see Changing your account email address.
Users that log in via Single Sign-On (SSO) are not able to change their email address.
No, your password will not expire.
For instructions on how to reset your password, see Resetting your password.
Anaconda.com allows you to remain logged in until it detects one hour of inactivity. After that, you will need to sign in again.
You can check the status of a privacy request by navigating to the Anaconda Privacy Center, selecting Verify your identity, entering your email address, and selecting Check Status.
It can take up to 30 days for a request to be processed.
For instructions on how to remove your personal data, see Deleting your personal data.For instructions on how to delete your account, see Deleting your account.

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Authenticating Anaconda

For individual subscribers, a private will be sent to the email address associated with your Anaconda.com account.For organization members, you can issue yourself a token by following instructions provided here after you have been assigned a seat.
For individual subscribers, you can re-issue yourself a new here.For organization members, you can re-issue yourself a new token by following instructions provided here.
Requesting a new token will revoke and deactivate your existing token’s access. Remember to update your access token by running the conda token set <TOKEN> command.
If you are transitioning from an individual user license to a site license, you will need to update your access . A site token will provide you with an organization access token that anyone in your organization can use.
If you need multiple tokens for your team, each team member must create an Anaconda.com account to obtain an access token.
If you suspect someone else is using your token, you should immediately re-issue yourself a token. This will deactivate your previous token and revoke its access. See What happens if I lose my access token, above.
Keep your access token private and secure.
Please submit a ticket for account-related questions.
Your token’s expiration date is based off your subscription’s expiration date. However, renewing your subscription will not extend the life of your token. If you renew your subscription, you will need to sync your token to extend its life to your new subscription expiration date.

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Setting up my access

Yes. This is done via a sales agreement. Please contact sales at sales@anaconda.com.
To authenticate to Anaconda, please refer to the Authenticating to Anaconda section in the getting started guide.
Setting your token, either via the CLI or by signing into Anaconda Navigator, will automatically configure your .condarc file to use packages from the repo.anaconda.cloud channels main, r (End of Support as of November 2025), and msys2 (End of Support as of September 2026).

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Setting up and managing payments and billing

Navigate to your Organizations page, select your organization, then select Subscriptions under Org Management.
For instructions on how to manage your subscription, see Managing a subscription.
For instructions on how to cancel your subscription, see Canceling a subscription.
Yes, you will receive an email confirming your subscription has been cancelled.
You will have access to your subscription until the end of the paid subscription period. After that, you will only have access to the free Anaconda.com account features.
For information on how to access and manage your billing and payment information, see Managing a subscription.
For instructions on how to change or add your credit card information, see Managing billing information.
Only administrators can change member permissions. Administrators cannot change their own permissions.
Navigate to your Organizations page, then select your organization. From the Users page, you can assign a new billing manager by selecting a user, then clicking Assign as Billing Manager. Click Assign as Billing Manager again to confirm.
You will be emailed receipts for your payments when they are made.
Approximately 5-10 business days after payment confirmation, depending upon the bank.
If your credit card is breached, change the credit card details attached to your subscription.For instructions on how to change your credit card information, see Managing a subscription.
Stripe. Anaconda does not host your financial data.
Anaconda, Inc. will show up on your bank statement.
You will be billed on the day you purchased your subscription. For example, if you purchased your subscription on December 5, you will be billed on the 5th of every month.
No, subscriptions are not prorated. If you cancel your subscription mid-month, you will have access until the end of the month.
You will have access until the end of the paid subscription period.
Yes. Purchases require an active and valid card on your profile.
We do not offer refunds or exchanges.
Yes, we will email your receipt after purchase to the email address associated with your profile.

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Anaconda community

You can report any suspicious activity by submitting a ticket.
You can report bugs or any other errors to our anaconda-issues repo.